Refund Policy
Last updated 2026-09-24.
60-day money-back guarantee
If you are not satisfied with Gelagen for any reason, you can request a refund within 60 days of your order date.
How to claim
- Email support@gelaogen.com with your order number.
- You receive a return address and authorisation number by email.
- Post the bottles back, whether full, part-used or empty.
- Your refund goes back to the original card or account 5 to 10 business days after the parcel reaches us.
What is not refunded
Return postage and any original shipping fee.
Tip
Start the day your order arrives so you have the full window to judge skin and nails.